CRM system

The customer relationship management function of CRM system can help enterprises better manage customer contacts, analyze customer information, and improve the efficiency of customer service management and marketing management. Customer relationship management functions include customer information management, customer activity management, customer relationship analysis, etc.

1. Customer Information Management

The customer information management function can help enterprises better manage customer information, such as customer type, customer source, customer name, contact person, contact phone number, mobile phone number, and email, as well as customer order, service, financial, and other information. It can effectively help enterprises manage customer information and improve customer service efficiency.

2. Customer Activity Management

The customer activity management function can help enterprises track customer activities, including marketing activities, service activities, conference activities, etc. It can effectively achieve customer activity tracking and improve customer service management.

3. Customer relationship analysis

The customer relationship analysis function can help enterprises better analyze customer relationships, such as customer purchasing habits, customer service evaluations, etc. It can effectively help enterprises analyze customer relationships and improve customer service levels.